If a coffee isn't to your taste, bring it back to the shop within 10 days and we'll exchange or refund it in person (taste-based returns by mail can't be accepted).
If something is off — a defect, a strange taste, the wrong item, or damage in transit — send us a photo within 7 days of delivery via Line or Instagram DM. We'll reship or refund, shipping on us.
For orders to Taiwan, we can't accept taste-based returns across the border, but defects are handled the same way as above.
Bulk orders can be changed or cancelled before shipping; after shipping, the defect policy applies.